Refund and Return Policy

Return and Refund Policy  Cancellations & Refunds: At Harmony Spa Store we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).  If you have questions, please send an email to support@harmonyspastore.com or call us at 830-402-4600. Cancellations (Before Order Ships) If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  [phone number], the chat in the bottom right, or email support@harmonyspastore.com any time.  Cancellations of Custom Orders Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom]. These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.  All sales are final for Custom made and Made-to-order products. Refunds and Returns. If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.  Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.  Shipping Times We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days. Order delays have proven to be unavoidable and outside of [your store name] control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience. Please Read the Following When you are making a purchase from [your store name], you are acknowledging the following of the Exchange Agreement: I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to [your store name] within 24 hours of the product being delivered. I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.  I understand that products need to be returned unopened and unused.  An additional restocking fee may occur. I understand that if my order has left the warehouse, I am unable to receive a full refund.  I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.  Damages Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@harmonyspastore.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.